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Point2 Support

For customers and operators. If you are in danger, call 112 first.

Contact us

Write from the email address or phone number on your Point2 account so we can find it. Never send us your password, a one-time code or a full card number.

Common topics

A problem with a trip or delivery

Report it in the app from the trip, or in Help & Support. For a refund, ask within 3 days of the trip; see the Payments & Refunds policy.

Safety during a trip

Use the SOS button in the app. It alerts the Point2 safety team and texts your emergency contacts. Point2 does not contact emergency services for you; call 112. More in our Service & Safety policy.

Payments, wallet and Pay Later

See the Payments & Refunds policy, or contact us with the date and amount of the payment.

Signing in and account security

If you can't sign in or think someone else has used your account, contact us from the email or phone on the account.

Deleting your account

See how to delete your account, in the app or without it.

Operators: verification, earnings and payouts

Check your verification status and earnings in the operator app. The Operator Terms explain commission and payouts.

Privacy requests

To get a copy of your data or correct it, email us; see our Privacy Policy.