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Service & Safety Policy

Version safety-2026-10-05 · Effective 5 October 2026

1. In an emergency

If you are in danger, call 112. Point2 does not contact the police or emergency services on your behalf.

During a trip, the SOS button in the app sends your location to the Point2 safety team and texts it to the emergency contacts you have saved. You get a notification when our team has acknowledged it. If a customer raises an SOS, the operator's account is suspended while we review what happened.

2. How operators are checked

Every operator verifies their identity with their NIN and a liveness check and submits the licences, vehicle details and insurance required for their service, which Point2 reviews before they can accept requests. Operators whose documents expire are taken offline. Point2 does not currently carry out criminal-record checks or physical vehicle inspections.

3. During your trip

  • Check the plate, vehicle and operator photo in the app before you get in or hand over an item.
  • Share your trip with someone you trust using the live link in the app.
  • Deliveries and cargo use a confirmation PIN at drop-off.

4. Standards for everyone

  • Respect everyone on the platform; harassment, threats, violence and discrimination are not tolerated.
  • Follow traffic and safety laws.
  • Operators must keep valid licences, documents and a roadworthy vehicle.
  • We investigate reports and may suspend or permanently remove accounts. Report a problem in the app (Help & Support) or contact us.

5. Contact