Operator Terms

Point2 is operated by POINT2 DIGITAL LTD, a company registered in Nigeria under number RC2389271298 (“Point2”, “we”, “us”).

Point2 provides the technology that connects you with customers. You decide when you go online and which requests you accept, and you provide the service to the customer yourself. You are responsible for your own vehicle, licences, insurance and taxes.

Before you can accept requests you must complete verification in the app:

• your NIN, checked with our identity verification provider, and a liveness selfie;
• for rides, cargo and towing: your driver's licence (front and back), vehicle licence, four vehicle photos and an insurance certificate, each with its expiry date; towing also needs a towing licence or permit;
• for delivery: a rider's card or Class A licence;
• to receive payouts: a bank account in your own name, matched against your BVN and NIN identity.

Point2 reviews documents before you are approved. We warn you 14 days before a document expires; once it expires you are taken offline until you upload a valid one. Using another person's identity or documents, or an identity already registered to another operator, leads to suspension and a fraud review.

• The app shows the request before you accept it. The fare is set by Point2 and you cannot change it.
• Keep your vehicle roadworthy, insured and clean, and drive safely and lawfully.
• While you are online the app uses your location, including in the background, to offer you nearby requests and to show customers where you are.
• For deliveries and cargo, follow the drop-off confirmation in the app (a PIN, or a reason and a photo where the app allows).
• Cancelling after you have accepted is recorded. If you cancel a towing or cargo job, the customer's deposit is returned to them and the deposit and commission are debited from your Point2 wallet. Repeated cancellations can affect your account.

For each completed trip you earn the final fare less Point2's commission. Commission is a percentage of the fare set per service type. The rates for this version are:

Commission is calculated on the fare after any customer promo discount. We will give you notice in the app before a commission rate changes.

Cash trips. When a customer pays you in cash, the commission is debited from your Point2 wallet. While your wallet balance is below zero you will not receive further cash requests.

Cancellation and waiting fees a customer pays are credited to you in full.

• Payouts are bank transfers to your verified account, made through our payment provider, Paystack.
• Your available balance is paid out in a nightly batch. You can also request a withdrawal of your full available balance in the app.
• A reserve of ₦5,000 stays in your wallet; only the amount above it is paid out.
• Earnings from card or wallet-paid delivery, cargo and towing trips are held for 24 hours after completion before they become available, so a customer can raise a problem. If a dispute is upheld, some or all of the fare may be refunded to the customer from your earnings.

• Treat customers with respect. No harassment, threats, violence, discrimination or requests for extra payment outside the app.
• Use customers' personal information only to complete the trip.
• Do not carry items you know to be illegal or dangerous.

If a customer raises an SOS during your trip, your account is suspended straight away while Point2 reviews what happened. You can use the SOS button too; it alerts the Point2 safety team and texts your emergency contacts. In an emergency, call 112.

We may suspend or deactivate your account for a breach of these terms, a safety report, fraud, expired documents or a duplicate identity. We tell you the reason. If you disagree, contact support and we will review it.

You can delete your account in the app once you have no unpaid earnings, pending payouts or active trips. What we keep and why is explained on our account deletion page.

When a driver referral campaign is running, you and the driver you invite can earn rewards for trips they complete and that are paid, under the conditions shown in the app for that campaign. Rewards are not paid outside a running campaign. You cannot refer yourself, and each person can be referred once.

We publish changes on this page with a new version number and effective date, and tell you in the app. These terms are governed by the laws of the Federal Republic of Nigeria.

• Email: support@point2.app
• Phone: 0811 233 6839
• In the app: Account → Help & Support (where you can also raise a ticket).
• Online: www.point2.app/support